Frequently Asked Questions

Admissions and Fees

How are places allocated?

Every academic year places are allocated with priority given to those children attending on a full term basis then the greatest number of sessions and taking into account the following order of priority:

1. Gwendolen House alumni with siblings;
2. Gwendolen House alumni; and
3. Non Gwendolen House alumni.

School terms vary from school to school. Is there any adjustment to fees to reflect this?

Yes, termly fees are charged to reflect the different length of school terms. Please let us know which school your child attends and we will send you the relevant termly fees.

How do I find the information of fees and availability of sessions?

Please e-mail us at info@gwendolenhouse.com advising us of:

1. The name and age of your child;
2. The school that your child attends;
3. Whether you are booking for the After School Club or the Holiday Club; and
4. The dates and the sessions that you are wishing to book.

When are fees payable?

Fees are payable at the time of booking in order to secure a place and, in the case of termly bookings, two months prior to the start of the each term.

Making A Booking

How do I book my child into OSC?

Send an e-mail to info@gwendolenhouse.com with details of the sessions that you are interested in (and please see Admissions and Fees section above). If we are able to offer you a booking then you will need to sign and return to us a Parental Agreement (this only needs to be done with the first sessions booked) and pay the relevant fees due.

How much notice do I need to give if I want my child to start?

Places are limited so, to ensure a place for the dates and sessions that you prefer, it is best to make a booking as early as possible. Also, the fees are discounted for early bookings. However, if places are available, ad hoc sessions may also be booked.

Can I book different days each week?

This may be possible, depending on availability. Let us know your requirements when booking. However, please look at the section above on the order of priority for the allocation of places.

Can I add extra days?

Yes, depending on availability of sessions, we will do our best to fit you in at short notice.

Amending or Cancelling a Booking

How much notice do I need to give to cancel a booking?

For the After School Club, if you have booked on a termly basis, you must give us at least two month notice prior to the start of the relevant term in order to have a full refund. A refund will not be possible for any cancellations where a shorter notice period is given.

Will I get a refund if I cancel?

As long as cancellation is within the notice period (please see above).

Can I get a refund for inset days?

Your fees are calculated minus the inset days.

Can I get a refund if my child is absent from school due to illness or holiday?

Refunds are not available in these circumstances.

What do I need to do if I wish to change the odd day?

What do I need to do if I wish to change my booked sessions?

We require two month’s written notice prior to the relevant term that you wish to change your child’s sessions for. In such circumstances any changes are at the discretion of the Nursery, having regard to requests for places on our waiting list and taking into account the order of priority for allocating places as set out above.