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At the Club

What will the children be doing at the Out of School Club?

The children are given afternoon tea and time is divided between homework and ‘chill out’ activities which include; reading, arts and craft and outdoor sports. Please also refer to the overview sections above or contact us at info@gwendolenhouse.com to arrange for a show round visit.

What will the children be given to eat?

The children will have the same tea (a light meal) as is prepared for the remainder of the nursery by our chef, Dwayne. Our menus are available to view on the Gwendolen House website. Kindly advise us if your child has any special dietary requirements due to allergies or for religious reasons.

What happens if I'm late picking up my child?

Please contact us if you are running late so we can inform the staff looking after your child. It may be necessary to pay any staff who are kept waiting after 7 pm a “baby sitting” fee of £5 per 15 minutes to each member of staff. Kindly note that we will need to keep two members of staff onsite until all children have been collected.

Are the staff at the Out of School Club police checked?

All staff are CRB checked.

How will my child get to the After School Club?

All schools that we collect children from need to be within walking distance to Gwendolen House. Staff will supervise the walk to the nursery.

When can I collect my child from the After School Club and who can collect my child?

The after school club runs from school finish time until 7.00 pm and you can collect your child anytime between these times. If you are unable to collect your child, you need to have advised us in writing by e-mail to info@gwendolenhouse.com in advance of the people who are authorised to collect you child and to have provided us both with your secret password.

Do I need to provide drinks and snacks for my child?

No, when your child arrives at the After School Club we will provide them with afternoon tea. Drinking water will always be available in the room. Due to some children having allergies, we request that food and snacks are not brought into Gwendolen House by the children.

Will the children require any special clothing?

Please ensure that your child brings appropriate clothing for messy indoor and outdoor activities. It is best if they change out of school uniform. Please include sun cream and a sun hat during warmer days, or warm clothing and a waterproof when the weather is cooler and more variable.

What are the adult to child ratios?

When the children are being walked to the nursery they will usually be with one member of staff. When on the premises, there will be up to twenty-four children in the Out of School Club at any one time, supervised by at least two members of staff.

What if my child requires medication whilst at the OSC?

The staff are only able to administer prescribed medication. If your child is likely to require prescribed medication of any sort whilst attending the OSC, you must ensure it is handed over to nursery manager prior to your child's attendance and that you sign and complete the OSC Medicine Book.

Can I use Childcare Vouchers?

You are able to use Childcare Vouchers for the Out of School Club.

How can I see a copy of the OSC’s Policies and Procedures?

These are the same as for the Nursery and you are able to view these on the website. Please send us an e-mail at info@gwendolenhouse.com if you wish these to be sent to you.

Who do I contact?

Please send an e-mail to info@gwendolenhouse.com or call the office on 0208 704 1107 in order to:

o Book your child into the OSC club;
o Inform the manager that your child will not be attending a session or that you are going to be late picking up;
o Comment about the service; or
o Advise us of a compliment, complaint or concern.